Our Commitment
Promises we actually keep
A platform is only as good as its word. These are the commitments Potolo makes to everyone who orders, sells or earns with us.
To Our Customers
Honest, safe and on time
Ordering should feel effortless and trustworthy, every single time.
Upfront prices
The total you see at checkout is the total you pay. No hidden fees, ever.
Verified partners
Every store, driver and shopper on the platform is checked before their first order.
Full transparency
Live tracking on every order and clear updates when anything changes.
Support that answers
Real help through chat and phone, and refunds when we get it wrong.
To Our Partners
Your growth is the business model
- Fair commissions. Agreed clearly before you go live, with no surprise changes.
- Real reach. We invest in bringing customers to your storefront, not just hosting it.
- Payouts you can read. Every settlement itemised, on a schedule you can rely on.
- A direct line. Partner support that knows your store, not a ticket queue.
To Our Earners
Flexible work, treated fairly
- Your schedule. Go online when it suits your life, no minimum hours.
- See pay before you accept. Every job shows what it pays up front.
- Weekly payouts. Reliable, on time, with a clear breakdown.
- Human support. A team that helps the people doing the work.