Potolo Loyalty Points Terms

These terms govern participation in Potolo’s loyalty program. By using the program, you agree to the terms below.

1. Eligibility

Loyalty points are automatically earned by registered Potolo users when placing qualifying orders through the Potolo platform.
Only accounts in good standing are eligible to earn and redeem loyalty points.
Potolo reserves the right to revoke points from any account suspected of fraud or abuse.

Points are earned based on the value of completed and paid orders, excluding delivery fees, taxes, tips, and other charges unless otherwise stated in a specific promotion.
Qualifying orders: Only orders placed without the use of discounts, vouchers, credits, or promo codes earn points, unless expressly stated otherwise by Potolo for a specific promotion.
Points are credited only after an order is successfully delivered and confirmed.
In case of cancellations or refunds, any points earned from that order will be deducted from the user’s balance.
Earning rate: The earning rate is determined by Potolo and may vary by product, service, promotional campaign, or period of the year.

Points can only be redeemed for discounts or rewards as displayed on the Potolo platform at the time of redemption.
Redemption rate: The redemption rate is determined by Potolo and may vary by product, service, promotional campaign, or period of the year.
Redemption rates, eligible rewards, and any caps or minimums are subject to change without prior notice.
Points cannot be exchanged for cash, credit, or any other form of monetary value.
Potolo may set per-order or per-period limits on point redemptions.

Points are non-transferable and cannot be sold, gifted, or assigned to another user or account.
Potolo will not honor any transfer or sale of points between accounts, and such activities may result in account suspension or termination.

Points expire automatically after a period specified on the Potolo platform (e.g., 6 months from the date earned).
Expired points cannot be reinstated or reissued under any circumstances.
Potolo may forfeit points if an account remains inactive for a prolonged period or is closed.

Potolo may adjust point balances to correct system errors, address fraudulent activities, or rectify incorrect calculations.
Users will be notified of any significant adjustments via email or in-app notification.

Potolo may modify, suspend, or terminate the loyalty program at any time without prior notice.
If the program is terminated, users will be given a reasonable period to redeem remaining points before they are forfeited.